1. General provisions
This Refund Policy has been developed in accordance with the Law of Ukraine "On Consumer Protection" No. 1023-XII and the Law of Ukraine "On Electronic Commerce" No. 675-VIII, and governs the procedure for refunding amounts paid for digital services of the BLOOM platform (the "Platform").
2. Subject of payment
The Platform provides access to digital services on a subscription basis: pricing plans billed monthly or annually. The service is deemed provided from the moment access to the features of the selected plan is activated.
3. Trial period
New users receive a free 14-day trial period. No charges are made during the trial period, and the user may cancel the service at no cost.
4. Refund conditions
- 4.1. The user is entitled to a full refund within 14 calendar days from the date of the first subscription payment, provided they have not used the Platform's paid features.
- 4.2. If the Platform is technically unavailable through the Platform's fault for more than 72 consecutive hours, the user is entitled to a pro-rata refund for the period of unavailability.
- 4.3. An erroneous duplicate charge is refunded in full within 5 business days of the request.
- 4.4. When a subscription is cancelled, payment for the current paid period is not refunded, but access remains until the end of the paid period. No further charges are made.
5. Refund procedure
- Send a request to billing@mda.in.ua stating: your full name, account email, payment date, amount and reason for the refund.
- We will review the request within 3 business days and notify you of our decision.
- The refund is issued to the same card/account used for payment, within 5–10 banking days (the crediting time depends on the issuing bank).
6. Exceptions
Refunds are not issued in cases of: violation of the Terms of Use by the user; account suspension for fraudulent activity; use of paid features during the period for which a refund is requested (except as provided in clauses 4.2 and 4.3).
7. Refund contacts
Email: billing@mda.in.ua. We respond within 3 business days.